Customer Care Executive / Process Analyst( Voice Process)
education: Candidate Can Be Any Graduate or a Post Graduate with Good Academic Record (50% or Above" Ssc+ Hsc+ Graduation= 150%).
shifts : Morning/ Afternoon / Night (night Shift Allowance - Rs. 350/ Night
pick and Drop Facility Provided By Company
skills and Qualification
graduate in Any Discipline and Willing to Work in Any Shift(morning/afternoon/night)
minimum 1-3 Years' Experience in Voice Process in An International Process with Excellent Command Over English (comprehension and Conversation)
the Candidate Has to Be a Quick Learner, High On Energy and Must have a Flair for Customer Processes
should have An Eye for Details to Provide Logical Reasoning
proficiency in Microsoft Office (especially Excel and Powerpoint)
ability to Work in a Team and Exhibit Collaboration
should Be Able to Adapt to Organizational Changes
roles and Responsibilities
handle Vendor Calls and Emails (both Inbound and Outbound) to Resolve Customer Inquiries, Queries and Concerns Using Available Claims Information
handle Customer Complaint and Escalations By Providing Explanations and Taking Necessary Steps
demonstrate Commitment and Confidence Through Tone of Voice
follow the Defined Standard Operating Procedure and Guidelines to Provide Accurate Information to the Callers
find Alternate Solutions By Researching and Exploring Information Using Available Resources
identify and Escalating Unresolved Issues and Keeping Supervisors in Loop
maintaining Call Logs with Adequate Details of the Call and the Caller
ability to Work On Data for Various Reporting and Analysis
update Knowledge By Participating in Developmental Training.
1 - 3 Years
3 Lac 25 Thousand To 4 Lac 25 Thousand P.A.
ITES / BPO / KPO / LPO / Customer Service / Operations
Other Bachelor Degree
customer support customer handling customer care call handling
Arthur J. Gallagher & Co. (AJG) is a US-based global insurance brokerage and risk management services firm headquartered in Rolling Meadows, Illinois (a suburb of Chicago). The firm was established in 1927 and is one of the largest insurance brokers in the world.