this Position Will Serve as a Key Member of the Insurance Team of Gallagher Service Center
report to the Service Delivery Manager (operations).
require An Individual Who Has a Previous and Demonstrated Ability of Success in A.) Proven People Management Skills B.) Service Delivery
the Team Lead Will Be Responsible for Understanding Operational Requirements, Researching Best Practices, Assist with the Design and Implementation of New Processes and Tools.
require the Ability to Cultivate a Team Environment that Provides Exceptional Customer Service and Ensuring all Staff Members Perform At a Consistently High Level.
require the Ability to Motivate, Instill Accountability and Achieve Results.
require Monitoring the Effectiveness of a Team of Process Associates.
require the Ability to Prepare Mis Reports and Do Various Analyses to Understand Improvement Opportunities.
require the Ability to Interact with Customers and Manage Their Queries.
require Providing Day-to-day Coordination On the Activities of the Team.
require Attending and Responding to Written/electronic Correspondence.
require to Do Performance Reviews of the Team Members At Regular Intervals.
5 Lac To 7 Lac 50 Thousand P.A.
ITES / BPO / KPO / LPO / Customer Service / Operations
5 - 9 Years
Professional Degree, Other Bachelor Degree, MD/Medicinae Doctor, M.B.A/PGDM
Gallagher Service Center
The Gallagher Service Center (GSC) supports various divisions of Arthur J Gallagher & Co. providing world class service to Gallagher's customers around the globe. Over the past 15 years, Gallagher has grown in to a highly effective team of more than 5,000 employees throughout Bangaluru and Pune providing reliable, fast and high quality support to the field staff across Gallagher's divisions.